01/Questions and answers
For pharmacy owners
Ask us anything.
The questions owners ask before they switch. Something missing? Message us on WhatsApp or call 0704 190 0942.
Working every day
Do I need the internet to sell?
No. Selling, receiving stock and printing receipts all work on the shop PC without the internet. Keep uses the internet when it is there to back up your records, update itself and show your sales on your phone.
What happens when the light goes off?
Every sale is saved on the shop PC the moment it is made. When the PC comes back on, Keep opens where you left off. A small UPS on the main PC is still a good idea so the counter never stops.
Does it handle batches and expiry dates?
Yes. Every delivery is received with its batch and expiry date, and the earliest expiry sells first. Expired stock cannot be sold, and lines that are close to expiry carry a stamp so you can act early.
Can I see my sales from my phone?
Yes. Sign in at keep.redian.health/owner to see sales, debts and expiring stock for every branch. Each figure shows how old it is, so you always know what you are looking at.
Your records
What if the shop PC dies or is stolen?
Keep backs up every hour, encrypted on the shop PC before it leaves the building, with a copy on a USB drive when one is plugged in. Install Keep on a new PC, sign in, and your shop comes back from the backup.
Who owns my data?
You do. The record lives on your shop PC, and the cloud copy is encrypted. You can export your records at any time.
Can I bring my products from Excel?
Yes. Keep imports products, suppliers and customers from a spreadsheet saved as CSV. It shows every row before anything is saved and points out the ones that need fixing. During setup we do it with you.
Can a mistake be changed?
A mistake is reversed, not rubbed out: the record shows the sale and its reversal, with who did it and when. Your books and the bank always agree.
Your shop and staff
How many staff can use it?
As many as you have. Every cashier, pharmacist and store keeper signs in with their own PIN, so you always know who sold what. There is no charge per person.
Can I have more than one till?
Yes. Install Keep on each till PC and choose This is a till. It finds the main PC on the shop network, and you approve it with one tap.
I have several branches. Does Keep handle that?
Yes. Each branch has its own main PC and keeps selling on its own. Head office sees every branch from the owner app and sends price and staff changes down.
Which printers and scanners work?
Keep prints 80mm receipts, and a USB barcode scanner types straight into the till's search. If you are buying new ones, ask us first and we will tell you what works well.
Paying
How much does Keep cost?
₦25,000 per branch a month, plus a one-time setup for your shop. Prices include VAT. See pricing for what is included.
How do I pay?
Through Paystack, with a Nigerian card, a bank transfer or USSD. We never see or keep your card details.
What if I miss a payment?
The till keeps selling and printing receipts, and backups keep running. Call us and we will sort it out with you. You are never locked out of your counter.
Setting up
How long does it take to start?
Signing up takes a few minutes and installing Keep on the main PC a few more. Most shops are selling the same day, and staff learn the till in a day.
Why does Windows warn me when I install Keep?
Windows shows Windows protected your PC for new software while Microsoft checks the publisher. Choose More info, then Run anyway. We are finishing that check, and the warning will go.
Will someone help me set up?
Yes. Setup includes installing Keep, loading your products and training your staff. Message us on WhatsApp or call 0704 190 0942.
Will Redian ever ask for my password?
Never. We will not ask for your password or a sign-in code by phone, chat or email. If someone does, it is not us.
Still deciding?
Talk to us.
We will answer your questions and show you Keep on a call or in your shop.